FAQs
6 Dec 2013

Q.What are the minimum age require in order to rent a car?

A. The renter must be at least 21 years old and above in order to rent a car. The renter must posses a valid driving license, acceptable credit card( for blocking) both in the renter’s name.

Q. Where can I rent a car?

A. We have 3 branches across Ras Al Khaimah.
1.RAK Branch
– Old Ras Al Khaimah Near Sadaf Round About.
Contact # +971 7 2333211 / +971 7 2333221 / +971 50 5901778
2. Al Nakheel Branch
Location: Al Nakheel, Ras Al Khaimah. Opposite of Splash(Center Point)
Contact #: +971 7 2278882 / +971 50 2790018

3. Al Hamra Mall Branch
Location: Al Hamra Mall Near Spinneys and or in-front of Starbucks Cafe
Contact #: +971 7 243 3400 / +971 50 6651285

Q. If I crash a car. What happens?

A. In case of accident or damage to the car, the renter will pay AED 2000 for insurance compensation or total car repair.

Al Yamama Rent a Car offer CDW insurance. For a low daily fee, renter will be covered for some of life’s little mishaps that might occur on the road.

The renter will bear full amount of the contract in case of accident, until the car will be repaired and returned back to the car rent office.

Q. What are the cridential / requirement I need to present when picking up up my car rental?

A.
“For Tourist visa”

Requirements:
1) International driving license
2) Passport copy
3) Driver Age (21 or above)
4) Credit Card Blocking or Pre-authorization
-AED 2500 will be blocked in your account and it will be unblocked after 1 month (Guarantee for traffic fines)

“For Residence visa”

Requirements:
1) UAE Driving license (minimum 1 year old)
2) Valid Passport or Emirates ID
3) Driver Age (21 or above)
4) Credit Card Blocking or Pre authorization and or Cash Security deposit
-AED 1500 will be blocked in your account and it will be unblocked after 1 month (Guarantee for traffic fines)

Q. Can I pick up at one location and return at another?

A. Yes, If you choose to return the rental car to a different location than the one on your reservation, please contact the Branch In-charge to informed them that you will be returning the rental car to another Branch.

Q. Can someone else drive a car that I rent?

A. Yes. An additional driver must be at least 21 years of age with valid driving license. The fee for each additional driver is AED 30.00 per contract.

Can I drive the car I am renting to another emirates?

A. Yes, the renter can drive the rented car outside the emirates you are renting. Any fees incur like traffic fine and salik will be shouldered by the renter.

Q. Can I take the rental car to Oman?

A.It depends. The renter must avail our Permission to Oman which will cost AED 175.00 per day. This is only a letter to permit the rental car to cross the boarder. Other charges will be paid by the renter.

Q. Who is responsible for Salik, Parking and Traffic Fines?

A. The renter is responsible for Salik, parking and traffic fines. The renter will bear whole salik, paking and car fines during renting period. Al Yamama Rent a Car has the right to deduct equivalent amount of money through renter’s credit card if any traffic fine notified by the police department at latter stage.

Q. Do you require a deposit to rent a vehicle?

A. Yes, a credit card blocking and or a cash security deposit. The deposit is a guarantee for any traffic fines might occur.

Q. How is my rental rate calculated?

A.
Daily Rate –

A daily rental rate is if the renter keep the rental car it for at least a 24-hour period up to 6 consecutive day period. Once the renter reach the 7th day, the renter is qualify for a weekly rate. A weekly rental will cost less per day than a daily rate rental.

Weekly Rate and Rentals Longer Than 14 days.

The renter must rent a car for a minimum of 7 to 14 consecutive days, *15-20 consecutive days and *21 – 30 consecutive days . Weekly car rentals and rental longer than 14 days usually offer substantial discounts over daily rate. For rentals over 30 days, monthly rates apply.

* applies only to all 2015 car model.

Q. Do you rent cars by hourly basis?

A. All rates are based on a rental period with a minimum of 24 consecutive hours. If you return the vehicle within 24 hours after pick-up, you will still be charged for the full day.

Q. Do you have other services aside car rental?

A. Yes, We do have services other than car rental. We have Airport pick and drop and city drop.

Q. Can I read the terms and condition of the car hire agreement in advance before I rent a car?

A. Yes, the renter can request by filing up the contact form.